Terms and Conditions

Turno Virtual® asks you to read carefully these Legal Rules of Use, which contain the general terms and conditions that govern access to, visits to and use of its web portal www.turnovirtual.com (hereinafter the "web portal", the "portal" or the "system"). If you do not agree with all of these terms and conditions, please do not proceed with accessing or visiting this web portal.

Turno Virtual® reserves the right to modify these terms and conditions of access to, visits to and use of this portal, in whole or in part, at any time. Such changes take effect from the moment they are published on this web portal or from their notice to users in the portal's access bar, with a circle highlighting the "i" icon that leads to this site. Continuing to use the web portal after the Terms and Conditions have been modified means that the user accepts their updated version. For this reason, we recommend that you review these Terms and Conditions of Use every time you use this web portal.

Plans

Turno Virtual® is an online system that provides services to institutions and companies of different sizes and activities. Its main purpose is to make it easier for them to assign appointments through a web portal. Turno Virtual® offers predefined service plans, and each institution or company must determine which one best suits its needs.

Turno Virtual® is offered to users "as is", and the user understands the characteristics, advantages and disadvantages of using it and accepts them. If the user considers that the system in general, or any of its capabilities, does not meet their expectations, it is the user's responsibility to request cancellation of the system, or a change of plan, if they so wish.

The extra services offered together with the "Turnero" (the appointment scheduler) are not part of the system's main purpose (which is assigning appointments), so their usefulness is limited; they are available to the user to the extent that they are useful to them, and the user may use them as they see fit. Each of the extra services has strong competitors in the market, and Turno Virtual® only intends to provide basic tools to help the users who find them useful. Turno Virtual® is not responsible for any lack of specific functionality in its extras; rather, it welcomes suggestions to make them grow day by day.

The plans have no minimum term: the user can subscribe to them and cancel them whenever and as many times as they wish.

Improvements

Turno Virtual® is a living system that improves and changes over time. Based on our users' feedback, the system adds features or improvements to the existing services, or creates new ones. A user who is using the service enjoys all the improvements to the features of the contracted plan at no extra cost.

Users may suggest changes and improvements, which Turno Virtual® will review in due course, without Turno Virtual® being under any obligation to develop and implement such a suggestion. If the suggestion is feasible and Turno Virtual® agrees to develop it, Turno Virtual® will set the timing and manner of its implementation.

Costs and payment methods

The user is aware that the price of the service may vary according to economic conditions such as the US dollar exchange rate, among others. Contracted plans are enabled directly with the site administrator: soporte@turnovirtual.com.ar. The cost for each institution is computed in the first business days of each month.

Turno Virtual® offers online payment through MercadoPago for users in Argentina and PayPal for international users. Turno Virtual® is not responsible for any operational or security failure on the part of MercadoPago and/or PayPal; we recommend reading the terms and conditions of use of these intermediaries. As an alternative, Turno Virtual® also accepts payment by bank transfer.

Content and privacy

Turno Virtual® provides the platform empty of data, and users are solely responsible for the quality, completeness and accuracy of the information loaded into the system, both in the appointment scheduler and in any of its extra services. It is the user's responsibility to review the data loaded by colleagues or by themselves. Turno Virtual® provides its platform as the "container" and not as the "content".

In this regard, Turno Virtual® guarantees that users' personal and contact data are not used for any purpose unrelated to the platform's services (such as appointment notifications, etc.) and are not shared in any way outside the platform, except with the providers that run parts of the service, listed in the Privacy policy, and as stated in the following paragraph. However, these data can be accessed by users of the institutions that contract the service (assistants, professionals, administrators), and Turno Virtual® is not responsible for misuse of these data by the users mentioned above.

When the user connects another system or an AI assistant to their account (with an API key or from the tool itself), the data that connection accesses reach that system by the user's decision, and their use falls under the user's responsibility and that provider's terms.

Turno Virtual® is responsible for keeping daily backups of the data. They are stored with redundancy and are full backups. That is, every day a full backup with all the data is stored in two different locations. After 10 days, the backups older than those 10 days are deleted, but the full backups of the last 10 days are still kept.

If the user needs, for any reason, to recover an earlier state of a record that is held in a backup, they must contact soporte@turnovirtual.com.ar so the case can be reviewed. Turno Virtual® reserves the right to charge an extra amount for this service where warranted.

Explicit and implicit presence of the brand

The platform as such contains, at different points, references to the Turno Virtual® brand, whether by showing its image or name or through links and domain names. All internal navigation of the platform, whether facing users or end consumers, unavoidably takes place through URLs that contain the brand name. Similarly, all emails the platform sends are sent from a domain with the brand name, and all of this is fully exposed and visible to end consumers (patients or people who request appointments).

In the particular case of the Wizard and the emails sent to end consumers, the platform will avoid showing the brand's image in the content of that Wizard or email, for Premium plans only. Excluded from this rule are the emails sent to the platform's users (assistants, professionals, administrators), which are sent with the platform's letterhead, since these cases are considered notifications from the platform to its users.

Availability of the web portal

You understand and accept that it is technically impossible to keep the web portal completely free of failures. Therefore, Turno Virtual® is not responsible for the temporary unavailability of the portal due to causes not attributable to it. Nevertheless, Turno Virtual® guarantees platform availability of at least 95% of the time, with the possibility of proportional future credits if this is not met and is duly proven.

Turno Virtual® and/or its providers may at any time, whether temporarily or permanently, modify or interrupt all or part of the web portal in order to carry out maintenance and/or improvements.

Termination

The user may request cancellation of the service at any time by sending an email to soporte@turnovirtual.com.ar. The cancellation takes effect when the period previously paid expires. Cancelling the service does not involve any extra cost for the end user. Likewise, if the service is not paid, Turno Virtual® will take it as the user's wish to cancel, which may result in the full deletion of the account, including the data entered so far: appointments, messages, schedules, users, etc.